FAQs

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CUSTOMER AND PARENT QUESTIONS

What do you charge for delivery for online orders?

Ship To School orders are always free! Ship To Home orders are subject to flat rate fees.

Shipping and Handling Charges are as follows:

  • $0-$29.99 = $7.95
  • $30-$44.99 = $9.95
  • $45-$59.99 = $11.95
  • $60-79.99 = $12.95

All orders over $80.00 FREE Shipping

What credit cards do you accept for online orders?

We accept all major credit cards.

How long will it take to receive the first issue of my new magazine subscription?

The delivery of your first issue will arrive 6-8 weeks from the order date. For questions, concerns, or to change your contact information for the subscription you may contact Time, Inc. at 1 877 604 6513 or you may contact our customer care center here.








I’m not with a fundraising organization. Can I still purchase your products?

We only sell our products through fundraising organizations. However, we can direct you to the local distributor in your area, and they will let you know if there is a fundraiser near you.

How many cookies are yielded from pre-portioned box of cookie dough?

Each pre-portioned box yields 40 – 1 oz. cookies

How does the Ship To School delivery process work?

This option allows the customer to order brochure items online and use a credit card to make payment and not have to pay for shipping.  Delivery of this order will then be packed with the students paper orders and delivered to the school on the scheduled delivery day (usually 3-4 weeks after sale has ended).  Your student will then deliver your order to you.

What is the turnaround time from the end of the sale to the delivery?

We allow between 3-4 weeks after the end of the sale. This delivery date is determined between Big Kahuna Fundraising and the school/group during the fundraiser registration.  Best to contact your school/group for the exact date and time.

What is the turnaround time for online orders shipped to home?

Online orders that are shipped to the home are processed and shipped between 2 and 3 weeks from the date of purchase. Should you like to check on the status of your order, feel free to email us at contact@onlinefundraisingshop.com

FUNDRAISER COORDINATOR QUESTIONS

What percentage of sales go to my school?

40% profit goes to the school you are supporting. All of our fundraisers are designed around the needs of the school. For information regarding your school’s specific agreement please contact us here.








Do you provide the forms, brochures, and other marketing materials for our fundraiser?

Yes! Big Kahuna Fundraising provides pre-printed sales brochures, personalized collection envelopes, and informational flyers that are collated for each participant in individual envelopes for your convenience. We also provide posters to hang around your school!

How soon can I start my fundraiser?

As soon as your fundraiser dates are selected and your agreement is signed we will get you your packages so you can get the ball rolling!

NUTRITIONAL INFO

Do your products contain nuts or nut products?

All of our pre-portioned cookie dough flavors are produced in a facility that manufactures nut products. Three flavors contain nut products: Peanut Butter Cup, Heath Bar, & White Chocolate Macadamia Nut.

Do your products contain trans fats?

All of our products are trans fat free!

What is the nutritional information for the cookie dough?

The nutritional information for each product is found on our Nutritional Information page found here.

What is the shelf life of the pre-portioned cookie dough?

The open and unopened boxes of cookie dough must be kept frozen and is good for 6 months or one week thawed in the refrigerator. The box may be left out for up to 6-8 hours but should be refrozen.

REGISTRATION

I registered on the online fundraising website but did not receive an email. What now?

Make sure you check your spam folder! If you have not found your confirmation email in your spam folder or are experiencing other registration issues please feel free to contact customer service for further assistance.

1-855-525-3863 or

questions@bigkahunafun.com

Receiving dry ice and what it means to you:

In order to maintain the efficacy of frozen food items some products will be shipped on dry ice. The amount of dry ice will vary per package size. There will be a sticker notification on the outside of the box that says “keep frozen’ and pictures a penguin.

When receiving frozen items, use care with any dry ice that is intact. However, dry ice will evaporate. It is entirely normal to receive a package in which the dry ice has evaporated completely and the product is slightly thawed. We do ask that you immediately refrigerate or freeze any items received on dry ice upon receipt.

Should you have any further questions or concerns, feel free to contact us atquestions@bigkahunafun.com or 1-855-525-3863. Thank you.